Visit our store
in Whitehouse Flats
Whitehouse flats, Umoja 1
along Outering road
FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the images on our website accurately represent the products you will receive. However, please note that slight variations in color may occur due to different monitor settings or lighting conditions during photography.
You can view and download your sales receipt directly from your account dashboard under the 'Orders' section. Additionally, a copy of your receipt is also emailed to you at the time of purchase. If you need further assistance, please contact our customer service team.
If you need to return an item, please visit our Returns page for detailed instructions. Generally, items can be returned within 7 days of receipt in their original condition. Please ensure that all original tags and packaging are intact. Once we receive your returned item, we will process your refund or exchange as per your request.
We regularly restock popular items. If a product is marked as “out of stock”, you can often sign up to receive notifications when it is back in stock directly on the product page. For specific restocking inquiries, feel free to contact our support team.
We currently ship to all major regions within the country. For international shipping details, please check our Shipping Policy or contact our support team for specific inquiries.